Manufacturers of Kaylee Kollection

Return Policy

In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. We do not provide a shipping label for non-defective item returns. A restocking fee of $1.00 per piece of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.

Shipping Policy

Orders will generally be shipped on same day after receipt of full payment and depending on availability of goods(Most of items' start with "K" are for pre-order based items and it will take about 2 weeks to be arrived at our warehouse from China). Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.

Cancellation Policy

To cancel orders placed with us at Kaylee Kollection, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.