Manufacturers of mittoshop

mittoshop is a premiere women's young contemporary line for the fashion-forward and the free spirited modern lady.

/?mi:t.to?/ Latin: to send forth.

Much like the open-ended yet optimistic definition of our name, we wish to send forth our mission, our passion, and our designs to not only you, but also to the boundless realm that is the ever-creative fashion industry. At mittoshop, we offer an extensive selection of wholesale apparel that appeals to all ages, regions, and personal tastes while also accounting for the transitional nature of fashion trends of the modern age. Yet, we stay uniquely us, and we hope that you can join us in being uniquely you.

All clothes are designed and manufactured by us, with you in mind.

mittoshop is designed for women, by women. We aim to make women of all walks of life and all shapes and sizes feel confident, sexy, and strong with our premium fabrics and contemporary designs that range in size from S to 2XL. mittoshop's founder has over 20 years of experience in wholesale apparel and she remains passionate to continue inspiring women to be independent and true to themselves, with style.

All questions and concerns are handled with care by our exceptional customer service team, so please don't hesitate to contact us.

Return Policy

Q. What do I do if I want to return an item?
If you�re not satisfied with your order in any way, please email us at [email protected] within 10 business days of receipt of goods to initiate the Return Authorization (RA) process.
Please include the following in the body of your email:
Business name
Invoice number(s)
Style number(s)
Size(s) and color(s)
Quantity
Reason for return
Photos of damages if applicable

All returned packages must be in unworn, unaltered, and unwashed condition, with all original labels and tags attached. We will only provide a shipping label for damaged items. Packages that are returned without a Return Authorization will be returned at the customer�s expense and subject to a restocking fee.

Please note that failure to abide by any/all of these requirements will result in a 20% restocking fee.

Q. What is considered damage?
We review damage claims on a case by case basis, so please be as detailed as possible in your email. Non-damage returns will be returned at the customer�s expense.

Q. What is your refund policy?
Only store credit will be issued for returns, regardless of reason. Please note that all sale items are sold as is, and is considered final. No RAs will be issued for sale items. Store credit will expire if unused for 2 years.

Q. Do I have to pay for return shipping?
Due to the case by case nature of returns, customers may or may not be held liable for return shipping costs.

Q. I have received an RA form, but not a shipping label. What do I do now?
Please mail the package to:

Mittoshop
(Attn: Returns Dept.)
6041 Triangle Dr
Commerce, CA 90040

Shipping Policy

UPS is the only carrier we can ship through if you would like insurance for lost, stolen, or damaged packages. UPS will attempt to deliver up to 3 times. All international orders and orders totally more than $3,000 require a signature upon delivery. If you select USPS, you will not be able to file a claim for lost, stolen, or damaged packages.

Please note that UPS cannot deliver to PO boxes. We will change your shipping method to USPS if the shipping address on your account is a PO box, even if you select UPS.

You may also opt to have your packages delivered via any courier service from Fashion District Area.

If you select an expedited shipping method (i.e. UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, USPS Priority), please make sure to place your order before 1:00pm Pacific Time to ensure the quickest processing time. We do not offer weekend deliveries.

For international orders, please understand that orders may take up to 3 months to arrive after shipping due to customs inspections and/or other delays outside of our control. We strongly recommend you ship via UPS for international orders, as USPS tracking information stops upon leaving the US, while UPS tracking will follow your shipment from start to finish. Please note that we do not reimburse customs fees, conversion fees, or import fees charged by your home country or financial institution.

You will not be able to modify items in your order once they have shipped. Orders placed prior to the start date of any promotion(s) are not eligible to take advantage of said promotion(s). We reserve the right to cancel any new orders that are placed as duplicates in order to take advantage of a promotion if the original order was placed before the promotion start date, and to cancel any promotion due to system error and/or unforeseen circumstances.

Cancellation Policy

Cancellations must be requested by written form by sending a message through the "Message" system accessible at the top of any page, or via email at [email protected]. You will not be able to cancel an item that has already been shipped. Please contact us within the same day the order was placed to cancel or modify your order. We reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.