Manufacturers of Heart & Hips

Heart & Hips is a wholesale manufacturing company specializing in Jr. & Missy apparel. Located in Los Angeles, CA, our roots date back to 1987 with the opening of our parent company, Jacob Supplies. Since then, our commitment to high-quality & our never-ending efforts for improvements has allowed us to remain competitive. We thank you, our loyal customers & promise to continue to provide you with the best possible customer service & goods our industry has to offer.

Heart & Hips

323.584.5900 ext. 312

Return Policy

In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.

Shipping Policy

Orders will generally be shipped within 1-3 business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.

Cancellation Policy

To cancel orders placed with us at Heart & Hips, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.