Manufacturers of 2010 TwentyTen

With over 15 years of experience in DTLA garment industry, we wanted to create a line that can cater to women of all ages and sizes. Our main goal is to produce quality garments at an affordable price. Our garments are made in USA and overseas but shipped from Los Angeles. For any concerns or questions, feel free to contact us.

Return Policy

RETURN POLICY:
1. All return request must be made within 3 days of receipt for store credit only.
2. All return items must be in original condition. We do not accept anything that has been washed, altered and/or damaged that is not manufacturer�s defect. Broken pre-pack(s) will be refused for a return.
3. Please contact us at [email protected]. Please include these information in the email: Invoice Number, Company Name, Address and Phone Number, Style Number, Quantity, Color and Reason for Return
4. Once we receive the above information, we will send a confirmation email for the return request. Store credit will be issued once we receive the items and have been inspected by our return department.
� Please note shipping charges will be paid by buyer for both ways.
� Store credit will not be issued if the return hasn�t been confirmed beforehand.
� ALL SALE/DISCOUNTED/PROMOTIONAL ITEMS ARE FINAL SALE.
� WE ARE NOT ABLE TO TAKE ANY DEFECTIVE AND/OR SIZE CLAIMS FOR ANY ITEMS THAT ARE LABEL CHANGED.
-WE ARE NOT ABLE TO TAKE MULTIPLE RETURN REQUEST/DEFECTIVE CLAIM ON ONE PURCHASE ORDER/INVOICE. SO PLEASE CHECK YOUR ITEMS BEFORE MAKING A REQUEST OR CLAIM. ONLY ONE TIME RETURN REQUEST/DEFECTIVE CLAIM CAN BE PROCESSED.


RETURN POLICY for incorrect or defective item(s):
1. Claims for any damage/incorrect item(s) must be made with 3 days of receipt for store credit only.
2. Please contact us by emailing at hello@shoptwentyten. Please include these information in the email:
Invoice Number, Company Name, Address and Phone Number, Information about incorrect/damage item(s). And please include photos of the defect(s). One should be full shot of the item showing our company label and close ups of the defect(s).
(If we are not able to verify manufacturer's defect from sent photos, we may ask for additional video clips of the damage).
3. Once we receive information about the incorrect or defective item(s), we will promptly assist you with your return request.
4. Any defective/wrong items must be shipped out in 3 business days of receiving the return shipping label.
� Store credit will not be issued if the return hasn�t been confirmed beforehand.
� ALL SALE/DISCOUNTED/PROMOTIONAL ITEMS ARE FINAL SALE.
� WE ARE NOT ABLE TO TAKE ANY DEFECTIVE AND/OR SIZE CLAIMS FOR ANY ITEMS THAT ARE LABEL CHANGED.
-WE ARE NOT ABLE TO TAKE MULTIPLE RETURN REQUEST/DEFECTIVE CLAIM ON ONE PURCHASE ORDER/INVOICE. SO PLEASE CHECK YOUR ITEMS BEFORE MAKING A REQUEST OR CLAIM. ONLY ONE TIME RETURN REQUEST/DEFECTIVE CLAIM CAN BE PROCESSED.

Shipping Policy

IN-STOCK:All orders placed by 10 a.m. (PST) will be shipped out same business day once payment clears. And orders placed after this time will be shipped out the following business day. If you need to cancel or make changes to an order, contact us before our daily shipment cut off time, which is 1 p.m. (PST). We cannot cancel or make any changes after that time. No cancellation accepted after shipment. Please check your payment information and shipping/billing address before placing an order. We are not responsible for shipping it to the wrong address. If you have important message or request about your order that we should know about, please leave it in the PO note or you can always reach us by emailing us. PRE-ORDERS:If you order pre-order item(s) with an in-stock item(s), we will ship in-stock item(s) first. We will ship pre-order item(s) as they become available. If you wish to ship all of your items together, please let us know by leaving a note on the PO. ETA is just estimated time of arrival only. ETA may be delayed up to 7 business days.

Cancellation Policy

NOTE TO BUYERS�
S&H POLICY:�STARTING YEAR 2024, WE WON'T BE ABLE TO DELIVER YOUR PACKAGES TO ANY TRUCKING COMPANIES�IN LOS ANGELES SINCE OUR WAREHOUSE WILL BE MOVING TO ORANGE COUNTY. ALSO, WAREHOUSE PICK UPS ARE NOT ALLOWED ANYMORE. WE CAN ONLY SHIP EITHER WITH UPS OR USPS.�

No cancellation accepted after shipment or if the order has been already processed. Please check your payment information and shipping/billing address before placing an order. We are not responsible for shipping it to the wrong address. If you have an important message or request about your order that we should know about, please leave it in the "COMMENT BOX". WE ARE NOT ABLE TO SHIP UPS NEXT DAY, NEXT DAY AIR, 2ND DAY AND OR 3RD DAY.� WE CAN ONLY SHIP WITH UPS GROUND.

Providing your own shipping label (UPS/USPS):�We can provide you a dimensional weight and weight of the package. You must provide us with a shipping label by 1 p.m. (PST) to ship same day. If the shipping label is provided after that time, it will be shipped the next business day.�Please note when you provide your own label, we are not responsible for any lost/and or damaged packages once it shows that it was scanned by UPS/USPS. You would have to file your own claim with UPS. If you do not declare a value and package gets lost and/or damage, you may not be fully compensated by UPS/USPS. And we are not able to compensate for your lost/and or damaged package since the label was provided by you.�

Using your own UPS ACCT to bill: For ground shipping, please provide us with your active and billable UPS account # and write that on the PO memo.

PROCESSING ORDER:� Before we can process any order, we�need to PREAUTHORIZE payment. We may add up to $300 or more�as a preauthorization.�

PROCESSING TIME:�Our normal processing time is�1 to 4 business days. If it's more than 5 business days, we will contact you to see if you still want us to ship your order out.

WILL NOT CONFIRM WHEN ITEMS ARE OUT OF STOCK AND SHIP WHAT WE HAVE�IF:
-No order note
-shipping at least 2 packs�
-Broken size ratio with all sizes�ex:�ordered 2S 2M 2L (1PK) and we can ship 1S 1M 2L, 2S 1M 1L..etc.�

WILL CONFIRM WHEN ITEMS ARE OUT OF STOCK BEFORE SHIPPING IF:
-Order note ex: Please call before shipping, do not short ship, notify when items are out of stock...etc.
-Shipping only 1 pack ex: ordered 3 packs and 2 packs are out of stock.
-Broken size ratio with not all sizes ex: ordered 2S 2M 2L (1PK) and we only have 2M 1L and no S.

PROMOTIONS:�If you forget to add discount coupon at checkout, we are not able to manually add discounts to your order. Please cancel and reorder and add the coupon to your order.�

COLORS/PATTERNS/STRIPES:�Please keep in mind that even though we try our best to take photos accurately as possible however due to many reasons like variations in monitors, browsers and the lighting during photoshoot, the actual color of the product may be different from the photos. Some may appear lighter or darker than the photos. And patterned or striped items may have different variations from photos.�
�
SIZE CHART:�All measurements are listed in inches. Our size charts are for reference only. Some styles may vary from these measurements, but you can use them as a guide.

RETURN POLICY: Please refer to our update return policy section for more details.
1. All return request must be made within 3 days of receipt for store credit only.
2. All return items must be in original condition. We do not accept anything that has been washed, altered and/or damaged that is not manufacturer�s defect. Broken pre-pack(s) will be refused for a return.
3. Please contact us at [email protected] or message us on Fashiongo. Please include these information in the email/message: Invoice Number, Company Name, Address and Phone Number, Style Number, Quantity, Color and Reason for Return
4. Once we receive the above information, we will send a confirmation email for the return request. Store credit will be issued once we receive the items and have been inspected by our return department.
� Please note shipping charges will be paid by buyer for both ways.
� Store credit will not be issued if the return hasn�t been confirmed beforehand.
� ALL SALE/DISCOUNTED/PROMOTIONAL ITEMS ARE FINAL SALE.

RETURN POLICY for incorrect or defective item(s):
1. Claims for any damage/incorrect item(s) must be made with 3 days of receipt for store credit only.
2.�� �Please contact us by emailing at [email protected] or message us on Fashiongo. Please include these information in the email/message: Invoice Number, Company Name, Address and Phone Number, Information about incorrect/damage item(s). And please include photos of the defect(s). One should be full shot of the item showing our company label and close ups of the defect(s). If we are not able to verify manufacturer's defect from sent photos, we may ask for additional video clips of the damage.
3. Once we receive information about the incorrect or defective item(s), we will promptly assist you with your return request.
4. Any defective/wrong items must be shipped out in 3 business days of receiving the return shipping label.
� Store credit will not be issued if the return hasn�t been confirmed beforehand.
� ALL SALE/DISCOUNTED/PROMOTIONAL ITEMS ARE FINAL SALE.