Manufacturers of Privy

Privy, Inc. is a manufacturer of top design that understands fast-moving fashion trends and retailer's needs based on their region and their customer profiles.

Privy, Inc. specializes in anything but ordinary. Researching and striving for the most recognizable designs out on-trend race is the number one goal and that all of Privy, Inc. families are dedicated to doing just that!

Privy, Inc., also, moves ahead together with its vendors. Our vendors are what make Privy, Inc. apart from others and make it possible to provide seamless quality to our end buyers. Working closely with our vendors is the key to access the utmost trendy sources out in the market. This precious partnership will be continued, always and this is the promise Privy, Inc. stands behind.

Return Policy

- RETURNS & EXCHANGE -
If for any reason you are not satisfied with our products, we will assist you with a prompt credit or exchange.

- RETURN POLICY -
All returns and exchanges must be requested within 5 days of receipt.
All credits will be applied as store credit. Credit card refunds will need to be reviewed.
Return credits will be issued after the return is received and inspected by our return department.
Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and with their original tags intact.
All sale items are “final sale” and not eligible for return or exchange.
All returns that surpass the 7-day return period (excluding manufacturer defects) are subject to a 20% restocking fee.
All returns must have a Return Authorization Number (RA#) in order for the claim to be processed.
We advise all customers to check their goods immediately upon delivery in the event a style may be damaged.
All damage claims should be made within 2 business days of receipt of goods.
Shipping and handling charges are not refundable.
There is a 20% restocking fee for all returns. Only damaged items are exempt.
All sale items or discounted and 'special order' items are deemed FINAL and cannot be returned.
All sales are not subject to a refund. Only store credit will be issued.

Shipping Policy

Privy IMPORTANT UPDATE
EFFECTS OF COVID-19 ON SHIPPING AND ORDERS
While we are as committed as ever to being a part of healthy and active lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping. Orders are processed Monday through Friday. Due to COVID-19 safety precautions in our warehouse, orders may take 10 days to receive.

- SHIPPING -
Typically, orders placed by 11:00 AM PST Monday through Friday (excluding holiday) are shipped same day. Orders placed after 11:00 AM PST or on holidays are shipped the next business day. Orders placed Saturday and Sunday will be shipped the following Monday (excluding holidays).

In the case we are experiencing a high volume of orders, fulfillment may be delayed up to 3 business days for in stock items. If your order is urgent, please make a special request by leaving us a comment at checkout or via email/phone call. We will do our best to grant your request and send out your order as soon as possible.

Pre-order items will be shipped once they become available.

Cancellation Policy

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. Cancellation requests will only be considered if made within the same day the order is placed. Cancellations require authorization before order completion and we reserve the right to charge up to 20% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.

- All sales are not subject to a refund. Only store credit will be issued.