Manufacturers of Cozy Casual

Established in 1999, COZY CASUAL has been providing top quality women’s clothing for affordable prices for over 17 years! Using the best quality fabrics and yarn, we take the utmost pride in what we provide for our customers. We have been recognized throughout the Los Angeles Fashion District as one of the leading names in women’s knits, sweaters and tops.
COZY CASUAL is not just a quality brand but a company that holds true to its name. We consider our company as a COZY family that takes pride in all the members of our company. We still have staff members from the beginning of this company! Our work environment and philosophy reflects directly into our clothing. When you touch and feel our clothing you can sense the COZY love and care that’s been put into the production of our clothing. Not only will our retailers love it in their stores but their customer’s as well would love COZY as an addition to their wardrobe.
With the help of our talented design team, we not only specialize in COZY knit and woven tops but have a great selection of refreshing trendy styles for the Spring and Summer time.
You may also recognize our contemporary sweater line URBAN DAY. URBAN DAY is a fairly young company that has gained recognition in its’ 5 years as a quality better-line sweater brand. Recently we have absorbed URBAN DAY into COZY CASUAL and will be moving forward as one name, COZY CASUAL, INC.

Return Policy

RETURN POLICY
*All sales are not subject to refunds- After receipt of return and inspection, we can issue a credit or an exchange.
*All SALES items are final purchases- No returns or exchanges.
*If an order cancellation is necessary, a written request must be approved before any order can be canceled.

RETURNS/ EXCHANGES/ DAMAGES:
• All return and exchange orders must be notified within 5 business days upon receiving the order via email.
• Should you receive damaged, defective, or the wrong item(s), notify us via email within 5 business days upon receiving the order.
• To ensure proper processing, please email [email protected] and INCLUDE YOUR PO NUMBER IN THE SUBJECT LINE with the following information in the email body:

o Invoice number
o Company name
o Address & phone number
o Style number
o Quantity / Size
o Color
o Reason for return

• All returns must have a Return Authorization Number (RA#). One will be issued for any claims after the indicated dates.
• Any returns without an issued RA# cannot be recognized under any circumstances, therefore please be sure to include the RA# on the return box before it is shipped out.
• A RA# will be issued once the Returns Department receives a claim via email specifying the required information above from the customer.
• We are not responsible for any packages lost in transit for any returns, therefore we recommend using a carrier service that provides tracking, as well as adding insurance to the shipment.
• Customers will assume all return shipping costs AND a 20% restocking fee FOR RETURNS AND EXCHANGES.
• Items must be repackaged and include original manufacture's packaging. Returns must be unworn, unaltered and unwashed with all tags in place.
• Upon receipt of your return, our Returns Department will inspect the merchandise before store credit is issued in the amount paid after any discount or reward was applied to the returned item(s)
(Excluding any original shipping charge paid by you and the return shipping costs).
• FOR DAMAGE CLAIMS: If you would like a replacement of the item(s), please state that in the email when filing your claim. We will gladly send out a replacement of the original item(s) purchased, if the merchandise is available.
• If the merchandise is not available for an exchange, store credit will be given for future purchases.

Shipping Policy

RETURN POLICY
*All sales are not subject to refunds- After receipt of return and inspection, we can issue a credit or an exchange.
*All SALES items are final purchases- No returns or exchanges.
*If an order cancellation is necessary, a written request must be approved before any order can be canceled.

RETURNS/ EXCHANGES/ DAMAGES:
• All return and exchange orders must be notified within 5 business days upon receiving the order via email.
• Should you receive damaged, defective, or the wrong item(s), notify us via email within 5 business days upon receiving the order.
• To ensure proper processing, please email [email protected] and INCLUDE YOUR PO NUMBER IN THE SUBJECT LINE with the following information in the email body:

o Invoice number
o Company name
o Address & phone number
o Style number
o Quantity / Size
o Color
o Reason for return

• All returns must have a Return Authorization Number (RA#). One will be issued for any claims after the indicated dates.
• Any returns without an issued RA# cannot be recognized under any circumstances, therefore please be sure to include the RA# on the return box before it is shipped out.
• A RA# will be issued once the Returns Department receives a claim via email specifying the required information above from the customer.
• We are not responsible for any packages lost in transit for any returns, therefore we recommend using a carrier service that provides tracking, as well as adding insurance to the shipment.
• Customers will assume all return shipping costs AND a 20% restocking fee FOR RETURNS AND EXCHANGES.
• Items must be repackaged and include original manufacture's packaging. Returns must be unworn, unaltered and unwashed with all tags in place.
• Upon receipt of your return, our Returns Department will inspect the merchandise before store credit is issued in the amount paid after any discount or reward was applied to the returned item(s)
(Excluding any original shipping charge paid by you and the return shipping costs).
• FOR DAMAGE CLAIMS: If you would like a replacement of the item(s), please state that in the email when filing your claim. We will gladly send out a replacement of the original item(s) purchased, if the merchandise is available.
• If the merchandise is not available for an exchange, store credit will be given for future purchases.

Cancellation Policy

RETURN POLICY
*All sales are not subject to refunds- After receipt of return and inspection, we can issue a credit or an exchange.
*All SALES items are final purchases- No returns or exchanges.
*If an order cancellation is necessary, a written request must be approved before any order can be canceled.

RETURNS/ EXCHANGES/ DAMAGES:
• All return and exchange orders must be notified within 5 business days upon receiving the order via email.
• Should you receive damaged, defective, or the wrong item(s), notify us via email within 5 business days upon receiving the order.
• To ensure proper processing, please email [email protected] and INCLUDE YOUR PO NUMBER IN THE SUBJECT LINE with the following information in the email body:

o Invoice number
o Company name
o Address & phone number
o Style number
o Quantity / Size
o Color
o Reason for return

• All returns must have a Return Authorization Number (RA#). One will be issued for any claims after the indicated dates.
• Any returns without an issued RA# cannot be recognized under any circumstances, therefore please be sure to include the RA# on the return box before it is shipped out.
• A RA# will be issued once the Returns Department receives a claim via email specifying the required information above from the customer.
• We are not responsible for any packages lost in transit for any returns, therefore we recommend using a carrier service that provides tracking, as well as adding insurance to the shipment.
• Customers will assume all return shipping costs AND a 20% restocking fee FOR RETURNS AND EXCHANGES.
• Items must be repackaged and include original manufacture's packaging. Returns must be unworn, unaltered and unwashed with all tags in place.
• Upon receipt of your return, our Returns Department will inspect the merchandise before store credit is issued in the amount paid after any discount or reward was applied to the returned item(s)
(Excluding any original shipping charge paid by you and the return shipping costs).
• FOR DAMAGE CLAIMS: If you would like a replacement of the item(s), please state that in the email when filing your claim. We will gladly send out a replacement of the original item(s) purchased, if the merchandise is available.
• If the merchandise is not available for an exchange, store credit will be given for future purchases.