Manufacturers of Active Basic

*** OUR STORY ***
Active Basic was established in 1989 in Los Angeles California. Initially, it operated as a fabric company, catering to the local market with top-quality materials. Over time, it transformed into a leading global supplier of women�s and junior�s apparel. Today, Active Basic has a strong presence in the USA, Canada, Mexico, South America, and parts of Europe. The company�s success can be attributed to its unwavering commitment to delivering superior products that surpass customer expectations in terms of quality, design and affordability. With over 35 years of industry experience, Active Basic remains dedicated to providing premium yet affordable clothing for everyday wear

Return Policy

Please check immediately. All claims must be made within 5 days from the confirmed order delivery date.
No return will be allowed without prior written authorization. No returns will be accepted without RA number and/or Label.
All sales of items marked as "SALE" or have been discounted are FINAL and cannot be returned. Shipping and handling charges are not refundable.
SAME DAY Cancellations MUST be called in(213-519-9630) for approval before 13:30pm PST. NO EXCEPTIONS.
ALL PACKAGES MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURERS' PACKAGING AND ORIGINAL LABEL. Returns must be unworn, unaltered and unwashed with all tags. Customers will assume return shipping costs and a 20% restocking fee.
Please refer to return policy addendum for details & procedures.
All returns require an RA number that can only be authorized by our e-commerce department.To request a return authorization number on a damaged item, please contact us by emailing [email protected].

INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body:

1. Invoice Number
2. Company Name
3. Address & Phone number
4. StyleNo
5. Quantity
6. Color
7. Reason for return

Shipping Policy

We are experiencing an extremely high volume of orders. As a result, we expect a delay of up to 7 business days to be able to fulfill new orders. We are working hard to put in place additional resources as quickly as possible to restore our service standard. Thank you for your kind patience with us.

Cancellation Policy

To cancel orders placed with us at Active Basic, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.